Support

RATECentric professionals collaborate with national insurance carriers and producer distribution channels to create, build and support any employee or voluntary benefit platform configuration to fit their needs. In addition, RATECentric’s innovative dashboard provides real time feedback for management to gather business intelligence across all sales channels.

RATECentric knows the importance of user experience, therefore we offer the following customized customer support based on our client’s business needs:

Producer & Employer Support

RATECentric client relations specialists provide case processing and on-going case management assistance for producers and employers via a state-of-the-art call center.

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Premium Billing & Collections Support

RATECentric’s 35 years of experience in premium billing, collections, and reconciliation is provided in a streamlined web-based environment. Our service relations specialists are available to assist employers or producers with billing questions and our self-service portal allows employers or producers to manage day-to-day enrollment activity and status changes.

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CLIENT
CONSULTATION

RATE ENGINE
DEVELOPMENT

CALL CENTER &
CUSTOMER SERVICE

PLATFORM IMPLEMENTATION

CARRIER &
PRODUCER TRAINING

Producer & Employer Support

Premium Billing & Collections Support

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