Call Center & Customer Service

RATECentric’s clients have access to our state-of-the-art call centers and customer service support. Our call centers have proven to be effective in improving client relationships while, at the same time, reducing their operational costs.

We understand every organization is unique so we tailor our services to act as an extension of our client’s company.

Case Processing

Behind our technology is the superior customer support which we offer our clients, serving carriers, producers, and employers. We answer producer questions regarding on-line quoting or product selection and assist employers, if needed, with online enrollment and ongoing case management needs.

Producers are given the option to assist clients with plan administration after the sale. With authorization, producers and their staffs are given access to client premium statements, allowing them to assist in making additions, terminations, or changes to employee enrollment records.

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Premium Billing & Collections

Clients have the option of utilizing our premium billing software and collection services. We offer core functions such as customized invoicing, payment management, collections, remittance, and reporting. Our trained support staff performs all back-office billing and collection activities on our client’s behalf.

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Case Processing

Premium Billing & Collections

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